ORDER COLLECTION & DELIVERY INFORMATION
COLLECTION ORDERS
If you would like to collect your order this can be done from one of the electronic boxes.
Please confirm which day you would like to collect your order by selecting the day of the week which you will see under delivery method on the mobile app this is in a drop-down box as part of the order process, if collecting on a Saturday please select either Saturday 9am, 12pm or 3pm.
COLLECTION ORDERS - SUNDAY TO FRIDAY
You can collect your order from a electronic box anytime convenient for you after 11am. you will receive an email/app message once your order is ready, this will be followed by a second email/app message with the box number and instructions which will include a weblink to authorise the box to open for you.
COLLECTION ORDERS - SATURDAY
if you would like to collect your order on a Saturday you can collect from the following times from one of the boxes
Between 9am and 12pm.
Between 12pm and 3pm.
Anytime after 3pm.
You will receive an email/app message once your order is ready, this will be followed by a second email/app message with the box number and instructions which will include a weblink to authorise the box to open for you.
*The collection boxes have limited availability (only 2 customers per day Sunday to Friday and 6 customers on Saturdays) if the boxes are already booked on your chosen day or time we will contact you at time of order to arrange an alternative.
*If you have trouble opening the box or need any help please call 01279 293593 and the box will can be opened remotely.
DELIVERY ORDERS
Local delivery is available within a 6 mile radius of the collection address. The delivery charge is just £3.49 for all orders. Deliveries are made on Mondays, Wednesdays, and Fridays, typically between 6:00 PM and 8:00 PM.
To request a delivery, select “Delivery” from the pick-up options and choose the desired delivery date. Upon order dispatch, you will receive an email notification, when you receive this email your order will typically be with you within 20 mins.
If you are one of our Dog Walking Customers you can have your order delivered free of charge, You just need to have your order delivered on a day when we coming to your home to walk your dog/s, we can even put your order away in to your freezer, if your not home. If you would like your order to be delivered when we are coming to carry out a walk, please choose collection rather than delivery to avoid the delivery charge and add in to the customer notes that you would like your order deivered and also let us know if you would like us to put the order away for you.